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Refund policy
Effective Date: March 04, 2026
Website: www.silversaaj.in
At Silversaaj, we strive to ensure that every product delivered reflects our commitment to quality, elegance, and craftsmanship. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
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Return request must be made within 7 days of delivery
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Item must be unused and in original condition
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Product must be returned in original packaging
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Invoice or proof of purchase must be provided
Returns will not be accepted if the product shows signs of use, damage, or alteration.
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products
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Products purchased during clearance or sale
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Items damaged due to improper handling after delivery
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Pure silver products (if applicable — adjust if needed)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Notify us within 48 hours of delivery
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Share clear photos and order details
We will arrange a replacement or refund after verification.
4. Return Process
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Email us at support@silversaaj.in with your order number.
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Our team will review and approve the return request.
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Once approved, you will receive return instructions.
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After we receive and inspect the product, the refund will be processed. If a replacement is requested, the replaced product will be delivered within 7 business days.
5. Refund Policy
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Refunds will be processed within 7–10 business days after product inspection.
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Refunds will be credited to the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
6. Exchange Policy
We offer exchange only in case of:
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Size issues (if applicable)
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Damaged or incorrect items
Exchange requests must follow the same return guidelines.
7. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order.
Once dispatched, orders cannot be cancelled.
8. Contact Us
For return or refund queries, please contact:
Silversaaj Support Team
Email: help@silversaaj.in
Website: www.silversaaj.in
